NAEDAY BLOG

When I think of old fashioned customer service, I think of a voice on the other end of the telephone, a hand written note, the words, “Thank you” and “Please”.  Unfortunately, the world has become so smart and technology driven that the simple things have been eliminated.  I applaud and appreciate all of the new and faster ways of doing things through technology BUT why can’t we have both.  One of the things that I stress as a professional event planner is the personal touch.  Another important and forgotten service is the quality of products.  While things are made in record time, have longer storage life and are made from more modern products they lack the quality.

Remember when you called a place of business and on the second ring you were greeted with “Hello, you have reached ________ .  How can I help you?”

 Remember when you hired a contractor from the neighborhood hardware store and they worked diligently to ensure that you were satisfied.

Remember when the mission of the hospitality industry was to welcome others and ensure that everyone that visited your home town, city or state was pleased.

We can have both.  While technology has been a great asset in getting more done in less time, afforded global capabilities, in some cases environmentally safer and can be very cost effective.  I believe with the humbleness of yesterday and the intellegience of today, the future would have a welcoming balance.

My goal is to always provide outstanding customer service and exceptional products with all of the amenities of new technology.

It can be done!!!!!

My husband and I went to see Tyler Perry’s new movie.   The movie was about 4 married couples that went away for a winter retreat.  The story began with many problems about the 4 couples and in one case 1 couple divorced.  The movie covered many topics and if paying close attention many lessons to be learned.  As my husband and I watched, we saw each other in the movie.  To my surprise, the analysis  of myself was on target.  I appreciate Tyler Perry creating and bringing movies that I can relate to.  As a entrepreneur, I know the challenges in creating and praying that it will work.  In my opinion, Mr. Perry has proven again that what looks impossible when you have a dream and vision and only you believe in (sometimes you don’t even believe) but you press on.  This was a excellent movie and a very timely movie.

…..made a ladder out of a wall.  Words from the late John H. Johnson in his autobiography, “Succeeding Against the Odds”.  In the book, Mr. Johnson shared stories of his mother’s drive and determination for success.  It really struck me because of my own revelation on what it takes to make this statement come true.  Based on the dictionary and our common sense, a wall is a upright structure serving to enclose, divide, or protect an area.  On the other hand a ladder is a structure consisting of two long sides crossed by parallel rungs, used to climb up and down.  To take a structure that is built to block, divide and enclose and make it a instrument that can be used to climb, sounds impossible.  John Johnsons’ mother did not allow this wall to stop what she had invisioned for her son.   The wall can be many things: disappointments, prejudices, distractions, procastanation, lack of support or finances and the list could go on.  When we make up in our minds, get moving and become determined to not allow any walls to stop us from climbing the ladder of success, that is when you have made a ladder out of a wall. 

The Late John Johnson is the Great American Businessman.  Owner/Founder of Johnson Publishing Co., Ebony & Jet Magazine

Successful people always leave track marks. ……….   words from Mr. Ed Blunt, Owner of BluntArtistry, Motivational  Speaker & Actor.