Old Fashioned Customer Service Coupled With New Technology
When I think of old fashioned customer service, I think of a voice on the other end of the telephone, a hand written note, the words, “Thank you” and “Please”. Unfortunately, the world has become so smart and technology driven that the simple things have been eliminated. I applaud and appreciate all of the new and faster ways of doing things through technology BUT why can’t we have both. One of the things that I stress as a professional event planner is the personal touch. Another important and forgotten service is the quality of products. While things are made in record time, have longer storage life and are made from more modern products they lack the quality.
Remember when you called a place of business and on the second ring you were greeted with “Hello, you have reached ________ . How can I help you?”
Remember when you hired a contractor from the neighborhood hardware store and they worked diligently to ensure that you were satisfied.
Remember when the mission of the hospitality industry was to welcome others and ensure that everyone that visited your home town, city or state was pleased.
We can have both. While technology has been a great asset in getting more done in less time, afforded global capabilities, in some cases environmentally safer and can be very cost effective. I believe with the humbleness of yesterday and the intellegience of today, the future would have a welcoming balance.
My goal is to always provide outstanding customer service and exceptional products with all of the amenities of new technology.
It can be done!!!!!
December 4th, 2007 at 10:28 am
I could not have put it better myself. Alot of times customers/clients are made to feel very unnappreciated and extremely inconvenienced. I would love to speak with someone who cares about my needs and concerns. Nowadays, with all the new technology and computerized systems, it’s extremely difficult to have your particular concern addressed personally. It is very frustrating dialing 1 for this and 2 for that and never getting your concern addressed thoroughly. I agree, why can’t we have the luxury of modern-day technology, while, at the same time being comforted with personalized concern and results.
December 4th, 2007 at 10:41 am
I could not have put it better myself. Alot of times customers/clients are made to feel very unnappreciated and extremely inconvenienced. I would love to speak with someone who cares about my needs and concerns. Now days, with all of the new technology and computerized systems, it’s extremely difficult to have your particular concern addressed personally. It is very frustrating dialing 1 for this and 2 for that and still no end results, because you were unable to speak with someone to have your concern addressed thoroughly. I agree, why can’t we have the luxury of modern-day technology, while also enjoying the comfort of up close and personal concern and results?